We want our customers to be happy with their recycling cart purchase. If we can resolve any issues without you having to return the cart, we will do so. Returns are gladly accepted (excluding the cost incurred by RecyclingCartsPVC.com to ship you the product). The product must be received by RecyclingCartsPVC.com within 15 days of your Ship Date as determine by your USPS shipping label. The Ship Date is on the carton of the product shipped. The cost incurred by RecyclingCartsPVC.com to ship the product will be deducted from the credit due to the purchaser. The cost of shipping the “returned product” to RecyclingCartsPVC.com, at 4582 Atwood Cay Cir, Sarasota, FL 34233; is the responsibility of the party returning the product. We do not provide pre-paid return labels. All opened and unopened cartons will be subject to a restocking fee of 15%. This fee covers the cost of repacking the product into a new carton. The cost of missing and damaged parts will be deducted on a cost per piece basis. All credits will be made to the credit card number used to purchase the product. Before returning the product please request by e-mail an RETURN AUTHORIZATION NUMBER. RecyclingCartsPVC.com, will not accept a return that does not have a return authorization number on the carton. Please write the return authorization number on the carton in red marker. With the return please provide the following information:
If you received your recycling cart fully assembled and you would like to return the cart to us, please email us at firstname.lastname@example.org or chat with us to make arrangements for pick-up of the recycling carts.
Please note that we clearly list the inside and outside dimensions of our recycling carts. Many county bins are tapered - larger on top and smaller on the bottom. Due to this fact, our carts must be made to accommodate the top of the bins. It is up to the buyer to make sure their bins fit into the cart and the garage space. We will not accept returns due to errors in measurements, bins not fitting correctly or cart not fitting into a garage space. If you are unsure if your bins will fit into our cart, please email us. We will customize our cart to fit your bins if we know your bin measurements in advance.
The recycling cart is designed ONLY for its original purpose. We only warranty our carts against defects of materials and/or workmanship. This warranty excludes damage caused by hammering the connectors with a hammer and not a mallet. If the connectors are damaged by the user, we will not replace the cart. This warranty excludes all damages caused by improper use, for example: overloading, hauling of any materials, objects, people, pets or any other thing unrelated to curbside recycling, as well as damage caused by a direct impact with a vehicle. If you send the cart back to us, It will be examined to determine if it was abused or not, and then repaired or replaced, at our discretion. If the cart is determined to be abused, we will not replace it.
Products received in damaged condition must be reported immediately, and the original shipping carton should be retained for inspection.
After we receive the recycling cart back, we will promptly refund your money back to your credit card or whichever method of payment you used. Please note that we will deduct shipping cost and 15% restocking fee if we determine the cart was not defective.